Troubleshoot Symbaloo

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Did you know you can troubleshoot many problems yourself? And if not, Symbaloo is there to help? Here you can find out how:

Here are steps you can take if Symbaloo or parts of it are not working correctly in your browser:

– update browser to latest version
– do a hard refresh on your browser (Mac: Command+Shift+R ; PC: Control+F5)
– enable Java Script
– clear cookies and cache
– remove pop-up blocker
– try disabling plug-ins while using Symbaloo to see if any of them have affected the way Symbaloo functions (sometimes certain plug-ins conflict with the way Symbaloo operates)
– try Symbaloo in a different browser (to see if issue is browser related)

Easy solutions to common problems:

1. Symbaloo functions suddenly not working correctly or no longer accessible? You can try to reset your browser: PC: Control+F5; Mac: Command+Shift+R. This forces the browser to reset, which often solves the problem.

2. Do you have to log in constantly?
3. Did your tiles or a webmix disappear? (First, check if you are logged in!):
4. Forgot password?

To look through the Symbaloo Knowledge Base or send an email to our Support Team, click on the ‘Help’ link in the footer of your Symbaloo page:

Please check our blog category Thursday Did You Know for more info you maybe didn’t know about Symbaloo and visit for all tutorials, tips and tricks.

Is there something else you want to know about Symbaloo and how to use it? Drop us a line at, leave a comment here or connect with us through our social media. We’d love to hear from you!